Fashion For Men & Women
Timeless Minimal Design
Clean silhouettes and solid colors designed for everyday wear.
Comfort-Focused Materials
Our collections are selected for all-day comfort and a consistent fit.
Versatile Wardrobe Essentials
Designed for easy layering and suitable for year-round use across different settings.
Shop Our Men 's Collection
Wear
IT
DAILY
Shop Our Women's Collection
Our Philosophy
Elcevi is an online-only fashion store focused on Australian customers, offering a calm, refined selection of timeless clothing focused on comfort, quality, and everyday wear.
We believe in thoughtful fashion and a human approach — warm service, clear communication, and pieces that feel right beyond trends.
Free Shipping
Free shipping on all orders in Australia
30-Day Return
We offer a 30-day money back guarantee
Customer Service
Monday – Friday: 09:00AM – 5:30PM
Saturday & Sunday: 10:00AM – 3:00PM
Frequently Asked Questions
Everything you need to know about ordering, shipping, tracking, and returns at Elcevi.
How do I place an order?
Browse our collection, select your preferred item and size, then add it to your cart.
Once you are ready, proceed to checkout and complete your payment using one of our available payment methods.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at info@elcevi.com.
We will do our best to help, but once an order has been processed or shipped, changes may no longer be possible.
Where do you ship?
We currently ship within Australia only.
Please make sure your delivery address is entered correctly at checkout to avoid delays.
Do you offer free shipping?
Yes. We offer free shipping on all orders within Australia.
No minimum purchase is required.
How long does delivery take?
Orders are processed within 0–2 business days, Monday to Friday.
Delivery usually takes 3–5 business days after dispatch.
The estimated total delivery time is 3–7 business days.
What is your order cutoff time?
Our daily order cutoff time is 5:00 PM GMT+10.
Orders placed after this time will be processed on the next business day.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number.
You can use this tracking information to follow the progress of your delivery.
Which carrier do you use?
We ship orders within Australia using Australia Post.
What if my order is delayed or lost?
If your order is delayed or appears to be lost in transit, please contact our customer support team at info@elcevi.com.
We will review the situation and assist you as quickly as possible.
What is your return policy?
We offer a 30-day return period from the date your order is received.
Items must be unused, in their original condition, and returned with original packaging.
How do I return an item?
To start a return, please email info@elcevi.com with your order number and reason for return.
We will provide return instructions and guide you through the next steps.
Do I have to pay return shipping?
If the item is defective, incorrect, or damaged during transit, return shipping is free of charge.
If you changed your mind, ordered the wrong item, or selected the wrong size, the actual return shipping cost is your responsibility.
When will I receive my refund?
Once your return is received and inspected, we will process your refund if approved.
Please allow up to 7 business days for the refund to appear in your original payment method, depending on your bank or payment provider.
Can I exchange an item?
Yes. If you need a different size, color, or item, please contact our support team.
We will be happy to assist you with an exchange where possible.
How can I contact customer support?
You can contact us at info@elcevi.com.
Our team is here to help with questions about orders, shipping, returns, and general support.
Need more help? Contact us anytime at info@elcevi.com.
